What does our pet insurance cover

Petplan reimburses 100% of your veterinary expenses

up to €3,100 per year, at any vet of your choice

YES

it is covered

Veterinary expenses for illness. With a 30-day waiting period.

Veterinary expenses for accident. With a 15-day waiting period.

Consultations. We cover any veterinary consultation due to illness or accident.

Prescribed medicines. Petplan pays for the medicines prescribed by your vet.

Tests and blood tests

Diagnostic procedures

Surgery and nursing

Hospitalisation

Behavioural disorders

Prosthetics

X-rays

Ultrasounds

Cancer treatment

Hip dysplasia

Physiotherapy

Vaccines up to €90 per year. Optional – see details.

Civil liability €300,000 per year. Optional – see details

NOT

covered

Pre-existing conditions. No pet insurance in Spain covers conditions that existed before the policy was taken out.

Deworming

Neutering or spaying

Routine or preventive visits

PETPLAN is a Simple and Easy to Understand Insurance

Reimbursement of veterinary expenses due to illness or accident

We will pay you up to a maximum of €3,100 per year, with a 100% reimbursement rate and a co-payment of €45 per illness (not per visit).

Compensation for theft

We compensate you for the value of your dog, up to a maximum of €600, if your dog is stolen with violence.

Compensation for accidental death

We will pay you the value of your dog, up to a maximum of €600, if it dies as a result of an accident.

24/7 emergency assistance, veterinary emergency service

In an emergency, if you cannot reach your usual vet, Petplan gives you access to a veterinary telephone assistance service available 24 hours a day, 7 days a week

Video call and chat service with registered vets

Video calls: The vet can see your pet directly in real time, which makes it easier to assess wounds, limping, how symptoms are developing or any visible change. (+ info)

Chat: Message a vet in writing and send images, videos or documents that add more information about the case. (+ info)

Compensation for death due to illness

We will pay you the value of your dog, up to a maximum of €600, if it dies as a result of an illness.

Advertising costs in case of loss

We reimburse your advertising costs if your dog goes missing, up to a maximum of €600 per year.

Euthanasia and disposal of remains

We reimburse the costs of euthanasia and disposal of the remains, up to a maximum of €200.

Boarding costs

We reimburse boarding kennel or cattery costs if you have to go into hospital, up to a maximum of €600.

Optional Health + Vaccines plan

You can optionally add the Health + Vaccines plan: we reimburse 100% of the cost of the vaccines prescribed by your vet, including the Leishmaniasis vaccine, up to a maximum of €90 per year. It is an optional plan that renews every year alongside your policy. More information at this link.

Optional: Civil liability

For just €25 per year, you can add our civil liability insurance with cover of up to €300,000 per year. (+ info)

Documentation

All the documentation about our policies

Health insurance - General Conditions

The general conditions are the document that explains how the insurance works, what it covers, what it does not cover and the rules that apply to the policy. They apply to every customer who takes out this insurance. Read it here.

Health insurance - IPID

The IPID, or Insurance Product Information Document, is an easy-to-understand summary that every insurer must give the customer before a policy is taken out. Read it here.

Civil liability insurance - General Conditions

Civil liability insurance - IPID

The IPID, or Insurance Product Information Document, is an easy-to-understand summary that every insurer must give the customer before a policy is taken out. Read it here.

Veterinary video consultation service

Document explaining how the service works depending on the channel you choose: telephone (24h / 365 days), vet chat (Monday to Friday, 9:00 to 18:00) and video consultation (by appointment, Monday to Friday, 9:00 to 18:00). Read it here (in Spanish).

Vaccines service

The Petplan Prevention-Vaccines plan complements and extends the cover of the Health insurance for the preventive care of your pet. Its aim is to encourage annual vaccination to help keep your pet in the best possible health. Read it here (in Spanish).

GPS locator service for dogs

The document on the GPS locator service for dogs sets out what the service includes: delivery of a GPS locator and a 12-month geolocation service contract. Read it here (in Spanish)

Individual pet cremation service with full return of the ashes

Contract for the exclusive individual pet cremation service, which includes: a) collection of the pet, b) individual cremation, c) return of 100% of the ashes, d) eco-friendly urn, e) cremation certificate and f) delivery of the urn

Particular Conditions - Health insurance