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Process claim

The Easier Way To Solve Your Dog Problems

No Delays, No Papers. You will be able to track all the process from your phone.

How to make a claim?


Send us your vet’s bill

Take a picture of it with your phone or upload it from your computer.


Tell us what happened

Through our website or your mobile, send us the invoice and the veterinary report.


Receive the money

We will send you the money by bank transfer

Notify us of your claim clicking here

To see all coverages and exclusions, read our policy here

What does your pet insurance cover?

  • The cost of veterinary expenses for the veterinary treatment that your pet has received to treat injuries from accidents or derived from any illness. Including congenital and hereditary illnesses.
  • We will pay you for any medicines legally prescribed by a veterinarian, WHENEVER THEY ARE NECESSARY to treat injuries due to accidents and illnesses suffered by your dog.
  • When referred and endorsed by your vet, this policy also covers the cost of physiotherapy to treat injuries and illnesses and the treatment of a behavioural illness.
  • We will pay for any examination, consultation, counselling, test, x-ray, diagnostic procedure, surgery and nursing that your dog needs and that are performed by a veterinarian, a veterinary nurse or another member of the veterinary clinic/practice under the supervision of a veterinarian, ALWAYS WHEN THEY ARE NECESSARY to treat injuries by accidents and illnesses suffered by your dog.
  • The cost of any treatment for a pre-existing condition: the ones that your dog ALREADY HAD before hiring the insurance.
  • The cost of any treatment for an illness which starts within the first 30 days of coverage or for an injury which happens in the first 15 days of coverage.
  • The cost of any treatment to prevent injury or illness, like vaccination, deworming, flea control or any health improvers.
  • The cost of any treatment in connection with breeding, pregnancy and giving birth. Sterilization or castration.
  • The cost of any treatment your pet receives for more than 12 months after the date of the injury happened, or the illness first showed clinical signs.
  • Compensation for the death of your dog.
  • Compensation for the theft of your dog.
  • Reimbursement of expenses for stay in animal residency if you are hospitalized.
  • Reimbursement of expenses for advertising in case your dog gets lost.
  • Reimbursement of expenses that Will arise if they must sacrifice your dog.

FAQS about Claims