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Frequently asked questions (FAQ)

Do you have any doubts? Find answers⤵️

We can incorporate pets up to 7 years old, if they are already 7 years old it is not possible… However, if your pet is already insured with Petplan before the age of 7, you can renew the policy without age limits! As we said, this is only a deadline for incorporation.

We would like to have all the breeds available, but we believe some breeds are too expensive to offer them in Spain and that is why we do not include them on our website.

For example, the annual price of insurance for some breeds is 945.88€ for puppies and if they are between 1 and 2 years old, the price rises to 1,039.87€.

At Petplan, we’ll cover:

  • All the veterinary treatments that your pet needs after an accident or illness, from the consultation, or emergency consultation, diagnostic tests (analyses, X-rays, CT), hospitalization, surgeries, post-surgery, rehabilitation or behavior changes and also medicines .
  • We do not pay for routine visits to the veterinarian, such as vaccinations, deworming, microchipping, dental cleaning, hairdressing. Nor pre-existing diseases, that is, those that exist before contracting the policy.

We pay you up to 3,100 per year, and without any type of sublimit!

All this has additional coverage up to 600€ (in addition to the €3,100, the following coverages are included in the price so you don’t have to pay more to enjoy them):

  • Death compensation.
  • Compensation for theft.
  • Expenses for stay in residence if you have to be hospitalized.
  • Search costs if your dog is lost or stolen.
  • Costs of sacrifice and disposal of the body..

All this is joined with free choice of vet, if you already have a trustworthy one, you don’t need to change it!

In addition, you’ll have 24h telephone vet service, 365 days/year, for advice about your pet.

To calculate your health insurance quote, click here.

If you have already made your quote on our website, keep an eye on your email, we have already sent you the quote! Don’t forget to check your Spam or Junk mail folder.

Click here to see our Civil Liability insurance, comply with the new law and get rid of fines at the best price!

You will find two types of cover:

For 25€ per year you have up to 300.000€ of coverage.
For 55€ per year you have up to 500.000€ of cover.

This is an annual insurance, but you can pay your health insurance in 3 interest-free instalments!

Questions about taking out insurance

You can pay for your policy by credit or debit card, PayPal, Bizum or Amazon Pay.

You can indicate the date of birth that is reflected in the microchip document, passport or health card.

You can buy an insurance for your cat or dog since he/she is 2 months until he or she is 7 years old. But, if your pet is already insured, he will remain insured throughout his whole life, subject to renewal conditions.

The coverage of your insurance starts at 00.00 the day after you have hired it, when you receive the Special Conditions, unless you have requested another date. However, there are waiting periods, during which certain coverages do not cover you: 30 days for illnesses and 15 days for the rest of the coverage.

Yes! You have benefits for securing several pets. Ask us.

In order to provide you with an accurate quote, we need to know the breed of your pet.
If you have any doubt, enter the breed shown in the Health Certificate or Passport
Pure Breed, if both parents are of the same breed, enter that breed.
Crossbreed, if parents are two different breeds, select the breed that most resembles the predominant one.
Mixed breed, the parents are of three or more different breeds.

Yes! When making the hiring process from the English version, you will receive all the documentation in English. If you have hired it in Spanish and you want to have it in English, ask for it and we will send it to you.

Older pets, like people, are more prone to suffer from diseases, therefore the cost of their insurance is higher.

Questions about the Policy

Petplan provides full coverage that pays you the cost of vet bills after an injury or illness, including chronic and hereditary conditions. You are paid up to € 3.100, with a reimburse of 100% of the vet bills and prescription drugs. It also covers physiotherapy treatments for rehabilitation and treatment of behavior disorders. It also compensates you for various reasons such as the death, sacrifice, theft, loss of your pet, or stay in a pet residence.

Yes! Petplan allows you to go to the vet that you decide.

Petplan is the commercial name of Petplan Ibérica, S.L. that sells these insurance as Insurance Brokerage. Telefonica Seguros provides and subscribes the policy. Petplan Ibérica SL is registered in Spain and registered and authorized in the General Directorate of Insurance and Pension Fund with the key J-3.103 and with the CIF: B-90.057.431.
Telefónica Seguros (branch in Spain) is authorized as an insurer to operate in Spain by the General Directorate of Insurance and Pension Fund with registration registration key C0810 and CIF A05362645.

Yes! Petplan will pay for the medications prescribed by your veterinarian after an accident or illness.

This is any injury that happened, or illness that began, before your pet’s cover began. Pre-existing conditions are not covered.

Copayment means that in each loss, we will not reimburse you for the first 45 € of the total of the corresponding compensation. These € 45 copay only applies once for each illness or accident, even if you go several times to the vet, and send us several bills.

No, Petplan does not cover routine or preventive visits, such as vaccines, deworming, dental cleaning. It also does not cover microchipping, sterilization or castration. Our insurance is designed to protect you from unexpected expenses after an accident or illness. Routine expenses are not unexpected and you can plan them.

Petplan, covers physiotherapy for rehabilitation after an accident or illness. But it does not cover another series of alternative treatments such as hydrotherapy, acupuncture, homeopathy, chiropractic manipulation, osteopathy or any other complementary or alternative treatment.

Yes! The alteration of the normal behavior of your pet caused by a mental or emotional disorder that could not be prevented with training and / or sterilization / castration and when prescribed by a veterinarian and administered by a member of a veterinary clinic.

Yes! Even if your dog or cat has been sick or has suffered some damage by accident, you can take out insurance to protect it. During the online recruitment process, we will ask you about your pet’s health, and you will have to inform us of any condition, damage or illness that you have had. And like any other insurance, Petplan unfortunately will not be covered by pre-existing conditions.

About the Pet Insurance

The Pet insurance helps you to pay the bills of your vet after your pet suffers an accident or illness. So if your pet has an accident or is sick, Petplan will reimburse you the pet Bill and prescribed medicines.

As one in three pets will require an unexpected visit to the vet each year (Source: Petplan insured customers claims data 2013) it’s easy to see why pet insurance is such an important part of responsible pet ownership. Did you know that more people claim against their pet insurance policy than on their household or car insurance? This just goes to show how important it is to ensure that your best friend has the best possible pet insurance on the market.

Petplan is the world leader in pet insurance, with more than 40 years of experience we are the specialists. It is the most recommended insurance by veterinarians and breeders worldwide. 9 out of 10 veterinarians in the UK recommend Petplan (Headcount Surveys 2011). It offers you much more than any other insurance. You get paid the maximum refund € 3.100, with a 100% refund of the invoices. It covers what other insurers do not do, for example prescribed medicines, physiotherapy treatments for rehabilitations and treatment of behavior disorders. All at the fairest price for the breed and age of your pet. With over 30 years experience we really are the pet specialists. In a recent survey it came to light that 9 out of 10 vets support Petplan in their practices (Headcount 2011). Here at Petplan we know people have different needs when it comes to pet insurance.

Petplan has been providing insurance for over 47 years, and we use this experience to help us price policies accurately for the life of the pet. way. They are carefully calculated so what you pay is fair and accurately reflects the likelihood of claiming. The size, breed , location and age of your pet are also some of the factors we’ll take into consideration when calculating your premiums. Petplan does not penalise customers for claiming so premiums are not affected by whether you have claimed or not.

Yes! When your cat or dog reaches age 7, the policy will remain in effect, and will remain in effect during the pet’s life. Subject to renewal policy. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions.

Yes! For 14 days after the issuance of the policy, you can cancel it and we will refund the amount paid, as long as you have not processed a claim

For your peace of mind, we will automatically renew your policy so you do not have to worry about it. We will write you, at least 60 days before the policy expires with all the data of your premium and the conditions of the policy for the following year. At the time of the renewal the premium/quote can be changed as well as the co-payments, it can also include exclusions or modify the General and Particular Conditions of the Policy. If you do not want to renew this policy, just let us know at least 30 days before it expires. We also have the right not to renew your policy, in which case we will notify you at least 60 days in advance.

You can modify your personal data or payment of the policy from your customer area access with your e-mail and password, click on the button Modify Data or Modify Policy.

You can cancel your Petplan policy at any time, request it in writing form from the customer area. If you cancel the policy in the first 14 days from the contract, we will refund the full amount of the premium, provided that you have not processed any loss. After that 14 days period,  you will not receive a refund of your premium.

About claim

Our goal is to eliminate the burden of paper and its ecological cost, so claims are processed through our website or smartphone. Access your Client Area from with your e-mail and password, click on the New Claim button and tell us what happened.

Once the claim is verified and you have accepted it you will receive the money by bank transfer. It will need at least 48 hours. Our objective is to process claims as quickly as possible. For this, it is important that you provide us with all the required documentation. You can track the process from your client area.

You have 12 months from the point of the illness or injury taking place in which to submit a claim, this will be based on the start date of the treatment.

No. You can go to the vet you choose and apply the treatment for the recommended one.

No, at Petplan there’s no penalty for making a claim – and we’ll never increase your premium as a result of making a claim. Your quote will only go up according to the IPC or for reasons that affect all dogs of your breed.

You must take reasonable steps to maintain your pet’s health throughout the policy year and to prevent injury, illness and loss. Therefore you must arrange and pay for your pet to have an annual dental examination by a vet in order to prevent illness or injury. By continuing with these check-ups this shows us that you have played your part in caring for your pet, so we can play ours.

Each illness will be covered for 12 months, since the injury happened or the first symptoms of the disease were noted, as long as the current policy is maintained.