Frequently asked questions (FAQs)
In order to provide you with an accurate quote, we need to know the breed of your dog.
If you have any doubt, enter the breed shown in the Health Certificate or Passport
Pure Breed, if both parents are of the same race, enter that breed.
Crossbreed, if Parents are two different
breeds, select the breed that most resembles the predominant breed.
Mixed breed, the parents are of three or more different races.
Petplan provides full coverage that pays you the cost of vet bills after an injury or illness, including chronic and hereditary conditions. You are paid up to € 2,500, with a reimburse of 100% of the vet bills and prescription drugs. It also covers physiotherapy treatments for rehabilitation and treatment of behavior disorders. It also compensates you for various reasons such as the death, sacrifice, theft, loss of your dog, or stay in a dog residence.
Yes! Petplan allows you to go to the vet that you decide
Yes! Petplan will pay for the medications prescribed by your veterinarian after an accident or illness.
It is an injury or illness that suffered or presented for the first time clinical signs before the coverage of your pet began. Pre-existing conditions are not covered
Copayment means that in each loss, we will not reimburse you for the first 45 € of the total of the corresponding compensation. These € 45 copay only applies once for each illness or accident, even if you go several times to the vet, and send us several bills.
No, Petplan does not cover routine or preventive visits, such as vaccines, deworming, dental cleaning. It also does not cover microchipping, sterilization or castration. Our insurance is designed to protect you from unexpected expenses after an accident or illness. Routine expenses are not unexpected and you can plan them.
Petplan, covers physiotherapy for rehabilitation after an accident or illness. But it does not cover another series of alternative treatments such as hydrotherapy, acupuncture, homeopathy, chiropractic manipulation, osteopathy or any other complementary or alternative treatment.
Yes! The alteration of the normal behavior of your pet caused by a mental or emotional disorder that could not be prevented with training and / or sterilization / castration and when prescribed by a veterinarian and administered by a member of a veterinary clinic.
Yes! Even if your dog has been sick or has suffered some damage by accident, you can take out insurance to protect it. During the online recruitment process, we will ask you about your dog’s health, and you will have to inform us of any condition, damage or illness that you have had. And like any other insurance, Petplan unfortunately will not be covered by pre-existing conditions.
Our goal is to eliminate the burden of paper and its ecological cost, so claims are processed through our website or smartphone. Access your Client Area from with your e-mail and password, click on the New Claim button and tell us what happened.
Once the claim is verified and you have accepted it you will receive the money by bank transfer within 48 hours. Our objective is to process claims as quickly as possible. For this, it is important that you provide us with all the required documentation. You can follow the process from your client area.
You have 12 months from the point of the illness or injury taking place in which to submit a claim, this will be based on the start date of the treatment.
No. You can go to the vet you choose and apply the treatment for the recommended one.
No, at Petplan there’s no penalty for making a claim – and we’ll never increase your premium as a result of making a claim.
Your quote will only go up according to the IPC or for reasons that affect all dogs of your breed.
You must take reasonable steps to maintain your pet’s health throughout the policy year and to prevent injury, illness and loss. Therefore you must arrange and pay for your pet to have an annual dental examination by a vet in order to prevent illness or injury. By continuing with these check-ups this shows us that you have played your part in caring for your dog, so we can play ours.
Each illness will be covered for 12 months, since the injury happened or the first symptoms of the disease were noted, as long as the current policy is maintained.
Contacta por chat con nosotros
Do you have any question? Write us by chat directly.
Customer service hours
Monday – Friday 9:00-19:00
If you are already a customer
Complaints and suggestions
Our aim is to get it right, first time every time. If you have a complaint we will try to resolve it straight away. If we are unable to, we will confirm we have received your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected.
To file a complaint or obtain more information about our complaint process, write us from the contact form below: