Frequently asked questions (FAQs)
In order to provide you with an accurate quote, we need to know the breed of your dog.
If you have any doubt, enter the breed shown in the Health Certificate or Passport
Pure Breed, if both parents are of the same race, enter that breed.
Crossbreed, if Parents are two different
breeds, select the breed that most resembles the predominant breed.
Mixed breed, the parents are of three or more different races.
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Customer service hours
Monday – Friday 9:00-19:00
If you are already a customer
Complaints and suggestions
Our aim is to get it right, first time every time. If you have a complaint we will try to resolve it straight away. If we are unable to, we will confirm we have received your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected.
To file a complaint or obtain more information about our complaint process, write us from the contact form below: